Support Policy Page

EuroNest Support Policy

Last Updated: [2024/3/25]

Thank you for shopping at EuroNest! We are committed to providing you with an exceptional shopping experience. If you have any questions or need support regarding your purchase, please review our Support Policy. This policy is designed to provide clear guidelines on refunds, returns, and after-sales services.

Interpretation and Definitions

Interpretation

Words with initial capital letters in this policy have defined meanings under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Support Policy:

- “Company” (referred to as "the Company," "We," "Us," or "Our" in this Agreement) refers to EuroNest, a European e-commerce platform.

- “Goods” refers to items offered for sale on the platform.

- “Orders” means a request by You to purchase Goods from Us through the platform.

- “Service” refers to the EuroNest website and its related services.

- “Website” refers to EuroNest, accessible at [Website URL].

- “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without providing any reason.

The deadline for canceling an Order is 14 days from the date You received the Goods or the date a third party appointed by You (who is not the carrier) takes possession of the delivered product.

To exercise Your right of cancellation, You must inform Us of Your decision through a clear statement. You may notify Us by:

- Visiting our contact page: [Website Contact Page URL]

- Sending an email to: [Website Contact Email]

We will reimburse You no later than 14 days from the day We receive the returned Goods. We will use the same payment method You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

- The Goods were purchased within the last 14 days.

- The Goods are in their original packaging, with all accessories and tags intact.

The following Goods cannot be returned:

- Goods made to Your specifications or clearly personalized.

- Goods that, by their nature, are not suitable for return, deteriorate rapidly, or have expired.

- Goods unsuitable for return due to health protection or hygiene reasons that have been unsealed after delivery.

- Goods that, after delivery, are inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

After-Sales Services

1. Technical Support

If you encounter technical issues with the Goods, please contact our customer service team. We will strive to provide solutions or guidance.

2. Logistics Support

If you experience issues with delivery (e.g., delays, loss, or damage), please contact Us immediately. We will coordinate with our logistics partners to resolve the issue as quickly as possible.

3. Refund Processing

Refunds will be processed within 14 days after We confirm receipt of the returned Goods and inspect their condition. The refund amount will exclude any applicable shipping or handling fees (if applicable).

Contact Us

If you have any questions about the Support Policy or need further assistance, please contact Us via:  

Email: [[email protected]]  

Thank you for choosing EuroNest! We look forward to providing you with an exceptional shopping experience.