Seller Policy Pages

EuroNest Return Policy

Last Updated: February 23, 2025

Thank you for choosing to shop at EuroNest! We are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, please review the return policy below to understand your rights and procedures.

Scope

This return policy applies to all products purchased through the EuroNest platform (Website: [EuroNestBuy.com]).

Your Order Cancellation Rights

You have the right to cancel your order within 14 days of receipt without providing a reason.

Cancellation Deadline: 14 days from the date you or a designated third party (not the carrier) receives the goods.

Notification: Please inform us of your cancellation decision clearly via:

Sending an email to: [[email protected]]

We will refund you within 14 days of receiving the returned goods, using the original payment method from your order, with no additional fees charged to you.

Conditions for Returns

To ensure eligibility for a return, please note the following requirements:

Return requests must be initiated within 30 days of purchase.

Goods must remain unused and include original packaging, tags, and order documentation (e.g., order number or receipt).

Non-returnable items include:

Goods customized or clearly personalized to your specifications (e.g., custom apparel).

Items unsuitable for return due to health or hygiene reasons once unsealed (e.g., underwear, cosmetics).

Perishable goods or items past their expiration date.

Goods inseparably mixed with other items after delivery.

We reserve the right to refuse return requests that do not meet the above conditions.

Return Process

Initiate a Return: Log into your EuroNest account, go to the orders page, select “Request a Return,” provide a reason, and submit.

Return Authorization: We will review your request within 2 business days and provide a return label (RMA number) and return address via email.

Ship the Goods: Use the prepaid return label we provide to send the goods back, ensuring order documentation is included in the package.

Refund Processing: Once the goods are received and inspected, we will process your refund within 7 business days.

Return Shipping Costs

Returns Due to Product Issues (e.g., damaged, incorrect, or not as described): We cover return shipping costs and provide a free return label.

Returns for Personal Reasons (e.g., dislike or change of mind): You are responsible for return shipping costs, but the refund amount will not incur any deductions.

International Returns

For customers outside Europe, returns must be initiated within 30 days of receipt. Please contact our customer service team ([[email protected]]) for international return instructions. Return shipping costs are borne by the customer unless the item has quality issues.

Refund Guarantee

If goods fail to arrive on time, arrive damaged, or significantly differ from the description, we promise a full refund, including original shipping costs (if applicable). Please report such issues within 30 days of receipt.

Contact Us

For any questions, please reach out to us via:

Email: [[email protected]]

EuroNest is dedicated to making every shopping experience worry-free!